The FordPass app can be used to pay for electric vehicle DC fast charging.

Car smartphone apps offer lots of features but not enough convenience

Millions of drivers use smartphone apps to drive their vehicles on a daily basis, but few are satisfied with them and it’s hard to find independent reviews of how well they work.

This is the result of customer research by JD Power and my own new vehicle testing.

JD Power reports that 38% of owners used apps developed by the automaker on at least half of their drives last year. The figure is likely to increase in 2022 as features become more widely available and sophisticated.

The FordPass app can be used to pay for electric vehicle DC fast charging.

Despite this, application issues were the third most common issue in JD Power’s 2021 Initial Quality Survey.

Apps, which almost every brand offers, allow drivers to do everything from scheduling service appointments and starting a vehicle remotely, to planning trips and paying for vehicle charging electrical. Apps can also offer simple diagnostics like checking tire pressure or accessing “Hey Alexa” in-car digital assistants.


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