Shoppers' Expectations of Technology in Retail Are High But Often Unmet, New ChaseDesign Survey Finds |  JGA

Shoppers’ Expectations of Technology in Retail Are High But Often Unmet, New ChaseDesign Survey Finds | JGA

SYRACUSE, NY & DETROIT–(BUSINESS WIRE)–The acceleration of e-commerce and digital shopping caused by the pandemic has changed shoppers’ expectations of the shopping experience in physical stores. It is now expected that purchasing technologies can and should, deliver a more efficient, enjoyable and personalized shopping experience. Unfortunately, retailers and brands generally fail to meet the high …

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