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Nationwide's 'Bionic' Customer Service Push - RTInsights

Nationwide’s ‘Bionic’ Customer Service Push – RTInsights

Nationwide creates bionic team members that provide an individual customer service associate with a team of bots to do all the mundane work very quickly. Across the country, the Columbus, Ohio-based insurance and financial services company wants customers to know that when the chips are down, they’ll be there with a subtle blend of empathy …

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Smart Digital Supply Chain Trends to Watch - RTInsights

Smart Digital Supply Chain Trends to Watch – RTInsights

Companies are trying to address supply chain challenges by leveraging advanced technologies including robotics, edge computing and artificial intelligence. The supply chain continues to transform – sustaining an industry traditionally filled with disruption and unforeseen events requires thinking outside the box. Companies have risen to the challenge by integrating cutting-edge technologies ranging from new robotics …

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Why open source is the best way forward for the software-defined car - RTInsights

Why open source is the best way forward for the software-defined car – RTInsights

Automakers need the flexibility and scalability that open source collaboration is famous for to develop the software-defined cars of today and tomorrow. β€œIt used to be that software was part of the car,” said German computer scientist Manfred Broy. “Now the software determines the value of a car. The success of a car depends much …

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The Growing Role of Robotic Process Automation Developers - RTInsights

The Growing Role of Robotic Process Automation Developers – RTInsights

RPA, combined with ML and AI, enables automation developers to explore new possibilities for any business challenge. Automation software is a priority investment for CIOs. According to a Deloitte survey, 73% of respondents said their organization had invested in intelligent automation, a significant jump from 58% in 2019. Automation, including robotic process automation (RPA) , …

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Conversational AI will continue its growth trajectory - RTInsights

Conversational AI will continue its growth trajectory – RTInsights

As conversational AI systems continue to evolve, they promise to help overcome an interaction barrier and simplify human-machine collaboration. Future iterations will enhance accessibility, communicating with visual interpretations of data. People have chatted with technology for years, whether it’s berating an iron for burning their favorite shirt or offering words of encouragement when starting a …

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